PRIVACY POLICIES

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to RATHKAAR and the terms "You" /"Your" / "Yourself" refer to the buyers/users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and RATHKAAR (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and RATHKAAR for your use of the website “Website” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION 

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control. 

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in a way for your use of such sites.

INFORMATION SHARING
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offense. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. 

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. 

However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature at support@rathkkar.com
_______________________________________________________________________

This Privacy Policy covers the information RATHKAAR ("We") collects from the user(s) ("User(s)" and/or "You") of www.rathkaar.com ("Website") This Privacy Policy should be read in conjunction and together with the User Agreement of the Website available on http://www.rathkaar.com/privacy-policy. Personal Information of a User(s) is collected if the User(s) registers with the Website, accesses the Website, or takes any action on the Website. Here are our privacy principles:

 

Providing information to us is your choice

 

You can choose to have the Personal Information provided by you deleted.

You always have the option to opt-out of receiving communications from us. To remove your contact information from rathkaar.com, please write to us at support@rathkaar.com with the subject “REMOVE” with an email address.

 

Information Collection and Use

 

Your contact details such as customer name, email address, rathkaar.com account password, phone number and shipping address.

Your transaction or banking details such as credit card number, cardholder name, expiration date, and CVV or other information as required for internet banking or other payment instruments are not held by rathkaar.com. Our payment gateway ensures the highest standards of safety and security for your information.

Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history, etc.

Information from optional online surveys on our or third party sites (posted by rathkaar.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.

Cookies: Cookie is a piece of data stored by a website within a browser that enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google, and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of the request, etc.

Third-party sign in information shared on our website such as Facebook, Twitter, Pinterest sign-in information

Email communication by any user or customer directly with rathkaar.com such as product inquiry, order, and transaction-related information, disputes or complaints, etc. Note: User-generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials, etc. are not considered as personal information and is not subject to the terms of this privacy policy.

 

Information Sharing and Disclosure

 

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties User or customer information (as defined above) will be used as described below:

 

User and customer information will be sharable with our subsidiaries, affiliates, and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

 

We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.

 

We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.

 

Cookies would be used to provide a customised experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.

 

We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyse customer preferences, buying patterns, and behaviour at an aggregate level.

 

We use IP address, traffic sources, user navigation across the site, browser and OS information, etc. to measure overall site performance in terms of a number of users, user engagement, time spent by users on the site, etc.

 

We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud, and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.

 

Email Policies

 

The platform may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails you want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.

 

Security

 

The platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.

 

Your information may be transferred to or be maintained on computers, computer systems, and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

 

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavour to prevent unauthorised access.

 

Changes in Privacy Policy

 

Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Also, this privacy statement does not apply to our business partners, affiliates, or other third parties. Please review the privacy statements of the other parties with whom you may interact.

 

Contact Us

 

If you have any questions about this Privacy Policy, the practices of Website, or your dealings with the Website, You can contact us on support@rathkaar.com
OR
YOU CAN CLICK HERE TO REDIRECT ON OUR PAGE